FAQ
FAQ
General Questions
What is Glain?
Glain is a premium 925 sterling silver jewellery brand offering high-quality designs with Rose gold, Silver and Oxidized plating.
Product & Quality
Is your jewellery made of real silver?
Yes! Our jewellery is crafted from 925 sterling silver, ensuring purity and durability.
What is 925 sterling silver?
925 sterling silver consists of 92.5% pure silver and 7.5% alloy, making it ideal for fine jewellery.
Do you offer plated jewellery?
Yes, we offer Rose gold-plated, oxidized, and silver jewellery collections.
Will my jewellery tarnish over time?
Sterling silver can tarnish, but proper care and storage will help maintain its shine. We recommend storing jewellery in airtight containers and cleaning it with a soft cloth.
Orders & Shipping
How long does the shipping process take?
We offer standard and express shipping across UAE. Delivery typically takes 5-7 business days depending on the location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp.
Do you offer international shipping?
Currently, we ship only within UAE.
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations may not be possible. Please contact our support team immediately at mail id / +971 54 288 5566 to check if changes can be made.
Payments & Returns
What payment methods do you accept?
We accept credit/debit cards, UPI, and net banking.
Can I return or exchange my jewellery?
Yes, we offer easy returns and exchanges within 7 days of purchase, provided the jewellery is unused and in its original packaging.
How do I initiate a return or exchange?
You can request a return or exchange by contacting our support team at mail id / +91 9999999999. You can also raise a support ticket through our website for assistance.
Jewellery Care & Maintenance
How should I clean my silver jewellery?
Kindly read our section How to Care My Glain Jewellery for more tips.
Can I wear my jewellery every day?
Yes! However, to maintain its shine, avoid wearing it while swimming, showering, or during heavy activities.
Do you provide a warranty on your jewellery?
We ensure high-quality craftsmanship and offer 1-year warranty. However, if you face any issues with your jewellery, feel free to contact our support team.
Contact & Support
How can I contact customer support?
You can reach us at email or call us at phone number. You can also chat with our assistant through our website.
Gifting & Packaging
Do you offer gift wrapping or special packaging?
Yes, we offer premium gift packaging options. If required, you can write a message to us in the Add to Cart section, and we will arrange it for you.
How to Care My Glain Jewellery!
- • Gently wipe your jewellery with a soft, 100% cotton cloth after every wear.
- • Avoid polishing cloths or abrasive materials that may diminish the plating’s natural sheen.
- • Remove before sleeping, bathing, or engaging in physical activity.
- • Keep away from perfumes, cosmetics, and chemical-based skincare products.
- • When not in use, store in an airtight, fabric-lined box or pouch to prevent exposure to air and moisture.
- • Each GLAIN creation is lightweight and delicately crafted - handle with care to preserve its timeless radiance and finish.